Join our team

Shift Leader

About the role

The Shift Leader inspires and motivates the team to achieve amazing results and provide excellent customer service. He/she ensures efficient restaurant operation, as well as high production, productivity, quality and customer-service standards. In this role, management skills and experience in both front and back of house are required. The Shift Leader oversees the dining room, checks-in with customers and balances seating capacity. He/she is expected to lead by example and uplift our staff during busy moments in our fast-paced environment by ensuring our restaurant runs smoothly, and that customers have pleasant dining experiences.

Main job tasks and responsibilities

  • Is responsible for the entire flow of the restaurant during the shift they are leading. 
  • Welcomes the guests, provides them with the menu, takes the order and enters it in the system. 
  • Provides recommendations and suggestions and answers questions in case raised. 
  • Double checks orders when putting them into the system and before serving them to the guests.
  • Runs and serves food and drinks to all stations. Takes responsibility for delivery time and accuracy at assigned section. 
  • Guarantees pre-bussing, refill, and suggestive selling throughout the meal.
  • Presents the check and makes sure the payment is performed. 
  • Maintains line of sight at all moments.
  • Guarantees the guests’ satisfaction and deals with possible complaints (solves them in a timely manner and communicates these to the manager).
  • Provides a great customer service that represents the brand.
  • Is a proficient user in all operational systems (POS, inventory, tasks, reservations etc.).
  • Demonstrates a thorough knowledge of all menus, including limited availability items as needed.
  • Maintains constant communication with management and other colleagues during the shift.
  • Knows the table/section plan and helps set up the restaurant to specified standards.
  • Ensures that all the necessary stock is being replenished at the start and end of the shift.
  • Performs and follows up on daily cleaning jobs assigned.
  • Complies with all necessary operational policies including: Health and Safety, Food Hygiene, Maintenance, Emergency Procedures, Alcohol Licensing.
  • Performs other tasks/positions as instructed by the Restaurant Manager.

Job competencies

  • Communication skills
  • Attention to detail
  • Leadership skills
  • Organizing skills 
  • Prioritizing skills 
  • Deal with stress in hectic situations 
  • Excellent customer service
  • Teamwork and flexibility
  • Problem solving skills

Job prerequisites

  • Ability to speak and understand Dutch and/or English
  • Hospitality (shift leading) experience and HACCP knowledge are a plus
  • Flexibility in working hours (evenings, weekends, holidays)
  • Maintains self-appearance in accordance with the restaurant grooming standards

Is it you we're looking for?

Get in touch by filling out the form below. We'll have a look and get back to you when we have an opportunity that fits your profile.

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