Shift Leader

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About the role

The Shift Leader inspires and motivates the team to achieve amazing results and provide excellent customer service. He/she ensures efficient restaurant operation, as well as high production, productivity, quality and customer-service standards. In this role, management skills and experience in both front and back of house are required. The Shift Leader oversees the dining room, checks-in with customers and balances seating capacity. He/she is expected to lead by example and uplift our staff during busy moments in our fast-paced environment by ensuring our restaurant runs smoothly, and that customers have pleasant dining experiences.

Main job tasks and responsibilities

Is responsible for the entire flow of the restaurant during the shift they are leading.
Welcomes the guests, provides them with the menu, takes the order and enters it in the system.
Provides recommendations and suggestions and answers questions in case raised.
Double checks orders when putting them into the system and before serving them to the guests.
Runs and serves food and drinks to all stations. Takes responsibility for delivery time and accuracy at assigned section.
Guarantees pre-bussing, refill, and suggestive selling throughout the meal.
Presents the check and makes sure the payment is performed.
Maintains line of sight at all moments.
Guarantees the guests’ satisfaction and deals with possible complaints (solves them in a timely manner and communicates these to the manager).
Provides a great customer service that represents the brand.
Is a proficient user in all operational systems (POS, inventory, tasks, reservations etc.).
Demonstrates a thorough knowledge of all menus, including limited availability items as needed.
Maintains constant communication with management and other colleagues during the shift.
Knows the table/section plan and helps set up the restaurant to specified standards.
Ensures that all the necessary stock is being replenished at the start and end of the shift.
Performs and follows up on daily cleaning jobs assigned.
Complies with all necessary operational policies including: Health and Safety, Food Hygiene, Maintenance, Emergency Procedures, Alcohol Licensing.
Performs other tasks/positions as instructed by the Restaurant Manager.