Server

Main job tasks and responsibilities

• Welcomes the guests, provides them with the menu, takes the order and enters it in the system. 
• Provides recommendations and suggestions and answers questions in case raised. 
• Double checks orders when putting them into the system and before serving them to the guests.
• Runs and serves food and drinks to all stations. Takes responsibility for delivery time and accuracy at assigned section. 
• Guarantees pre-bussing, refill, and suggestive selling throughout the meal.
• Presents the check and makes sure the payment is performed. 
• Maintains line of sight at all moments.
• Guarantees the guests’ satisfaction and deals with possible complaints (solves them in a timely manner and communicates these to the manager).
• Provides a great customer service that represents the brand.
• Is a proficient user in all operational systems (POS, inventory, tasks, reservations etc.).
• Demonstrates a thorough knowledge of all menus, including limited availability items as needed.
• Maintains constant communication with management and other colleagues during the shift.
• Knows the table/section plan and helps set up the restaurant to specified standards.
• Ensures that all the necessary stock is being replenished at the start and end of the shift.
• Performs daily cleaning tasks when assigned.
• Complies with all necessary operational policies including: Health and Safety, Food Hygiene, Maintenance, Emergency Procedures, Alcohol Licensing.
• Performs other tasks/positions as instructed by the Manager on Duty.

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Job competencies

• Communication skills
• Attention to detail
• Organizing skills 
• Prioritizing skills 
• Deal with stress in hectic situations 
• Excellent customer service
• Teamwork and flexibility
• Problem solving skills

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Job prerequisites

• Ability to speak and understand Dutch and/or English
• Hospitality experience and HACCP knowledge is a plus
• Flexibility in working hours (evenings, weekends, holidays)
• Maintains self-appearance in accordance with the restaurant grooming standards